Standard Chartered recently reiterated its commitment to improving the overall banking experience of its clients’ through digitisation and technology.
With a renewed focus on strengthening its digital banking platforms to provide clients with multiple and convenient alternate banking channels, the Bank will be optimising its digital banking solutions and its branch network to cater to the evolving needs of its client.
The Head of Retail Banking, Standard Chartered Bank Nigeria Limited, Ebehijie Momoh, noted that the bank seeks to provide convenient and accessible banking for its clients everywhere and at anytime without time restrictions, physical limitations and dependence on branches.
She added that this plan also aligns with the financial inclusion and cash-less policy strategy of the Central Bank of Nigeria (CBN). “We have observed a significant increase in the use of our digital platforms by our clients compared to the use of our physical branches. This is in sync with observable behaviours in the digital age with customers embracing technology and digital channels to conduct transactions.
“Therefore to ensure we are optimizing all existing service platforms for the benefit of our clients, we continue to invest in upgrading our digital banking solutions and branch network.
“Our clients want flexibility, accessibility and efficiency in the solutions and services we provide and with our ongoing optimisation drive, they will be able enjoy these benefits from the comfort of their homes, offices or on the go.”
Earlier this year, the bank launched its first and fully digital retail bank in West Africa as an important milestone in its path towards innovation in its customer service value proposition and plans to roll this out in Nigeria shortly, following Ghana and Côte d’Ivoire.
The bank said it will also strategically merge some of its branches across the country- 14 branches will be merged, while maintaining a network of 21 large branches strategically located for the convenience of clients.These mergers enables the Bank to further reassign resources to other functions and locations that require more support with client interfacing.