Pan-African financial institution, United Bank for Africa (UBA) Plc, has changed the face of e-banking with the introduction of Leo, a UBA Chat Banking personality that enables its customers make use of their social media accounts to carry out key banking transactions.
At the official launch of Leo, which took place in Lagos yesterday, customers of the bank were given a step by step demonstration on how to make use of Facebook chat function to enjoy sterling banking services through chat sessions, thus representing a way of delivering lifestyle banking.
With the launch of the chat banking which has already taken-off in the Facebook Messenger, customers will be able to open new accounts, receive instant transaction notifications, check their balances on the go, transfers and airtime top up.
Also, users will be able to perform other transactions using the chat banking; including payments of bills, data top-up, mini-statements, loan applications; cheque confirmation, account freezing, among others.
The Group Managing Director of UBA, Mr. Kennedy Uzoka, said the launch was part of the initiatives aimed at putting the customer first and that the bank was continuously developing strategies aimed at easing transactions for the bank’s numerous users, while ensuring utmost safety of their transactions.
He said, “The formulation of this product, is consistent with the bank’s ‘customer first’ philosophy, where we are doing things not the way we like, but exactly what the customers want, where they want it, and in the exact platform they want.