BREAKING: Nigerians To Enjoy Stable Electricity As FG Launches Power Outage Reporting App—-The Nigerian Electricity Regulatory Commission (NERC) on Monday launched an application platform to monitor power disruption across the country.
The commission launched the app at its headquarters in Abuja.
The app ‘Power Outage Reporting System (PORS)’, according to the commission, is an online initiative to make the complaint resolution process easier and faster for its customers.
Speaking at the launch Monday, Aisha Mahmud, NERC’s commissioner of consumer affairs, said the launch using Abuja Electricity Distribution Company (AEDC) as a pilot was in partnership with the distribution companies (DisCos).
She said the intention of commissioning the app was within a few months ago but unfortunately due to a few bottlenecks that the commission faced around the way, it couldn’t commission it earlier than Monday.
– How the app works
She said if there is a complaint on any outage there are multiple channels that can be used to report the outage.
“If you have a complaint, what you need to do is download the app, input your meter number and then after that, log in with your complaint, The app will automatically send a confirmation to the customer on that particular feeder of yours by notifying if there is really an outage.
“If there is, then we need about two to three customers to confirm that there’s an outage on that particular feeder. As soon as they confirm that, the App will send the confirmation to the DisCos with a resolution timeline and as soon as the DisCo resolves this complaint, then the DisCo will update the app saying We’ve resolved this complaint and the app will automatically send another confirmation request to those customers on that particular feeder,” she said.
She said what the commission has done is to make the work of the DisCos much easier.
“Now, the customer can easily reach out to the DisCos and of course, we are trying to fulfil our regulatory obligation here to make sure that customers get the best service that they need.
“With this App that we are launching today, customers don’t have to walk or drive down to the distribution company to report an outage,” she added.
“As of today we are starting with pilot “Abuja as pilot” and we intend to extend it to all other DisCos within the next couple of months.
“I urge all customers of AEDC to please utilize this opportunity, make use of this App and report any case of outage if there is any. And know that the commission is here to protect you to make sure you get value for your money and get the services that you truly deserve from the distribution company,” she said.
