BREAKING: Ibom Air Apologises To Customers Over Schedule Disruptions—-A Nigerian Airline owned by Akwa Ibom, offering services across 4 major cities in the country, Ibom Air has deemed it fit to give a plausible explanation and apology to its customers over schedule disruptions since Thursday afternoon
This was made known by The Chief Operating Officer, George Uriesi in a circular sent to customers privy to TGM, saying: Due to do some unscheduled maintenance on a number of Ibom Air aircraft at the same time, which is a very rare occurrence. As an airline dealing with mechanical equipment, we know that despite our best efforts, every once in a while, there will be bad days and our business model is to keep these bad days very few and very far between. We have successfully done so more than 90% of the time since we commenced operations
For this reason the management of Ibom Air is apologizing to it esteemed customers, promising to make adjustments in the future and letting them know that they are back on track to deliver.
Read their apology below:
Dear Valued Customer,
On behalf of the management and staff of Ibom Air, I hereby extend an unreserved apology to all our customers affected by the schedule disruptions you have experienced since Thursday afternoon, despite our very best efforts to maintain our well known schedule reliability and on time performance.
Unfortunately, we have had to do some unscheduled maintenance on a number of our aircraft at the same time, which is a very rare occurrence. Naturally, the consequence of this has been the delays and rescheduled flights you have been experiencing and we deeply regret the inconvenience this has caused you.
As an airline dealing with mechanical equipment, we know that despite our best efforts, every once in a while, there will be bad days and our business model is to keep these bad days very few and very far between. We have successfully done so more than 90% of the time since we commenced operations. And every time our schedule is disrupted, it is a very painful experience for us, because we know it inflicts pain on you and shakes your confidence in us!
WE ARE TRULY SORRY FOR THIS INCONVENIENCE!
Let me assure you that the entire Ibom Air team is 100% committed to restoring our normal schedule within the next 24 hours. We also welcome your valuable feedback on our handling of this event via our email address info@ibomair.com.
Once again please accept my sincere apologies and thanks for your continued patronage. We do not take it for granted.
With our best regards,
George Uriesi
Chief Operating Officer
