Nigerian subscribers have lambasted Nigeria’s top telecommunications company, Globacom Limited, popularly called Glo and founded by businessman Mike Adenuga, hitting it hard with intense criticism over its persistent poor voice and data network services performance, TheConscience Nigeria reports.
Customers in tweets monitored by this online newspaper lamented over what they termed outrageous and unstable network on the eve of 2020 Eid-el-Kabir and described GLO as ‘the most useless service provider on earth.”
According to some angry customers, it is awful that the network provider would hype unrealistic promotion of data on cable networks instead of improving voice service to its teeming consumers.
Below are tweets monitored:
@Tam_kings Just look at what you are requesting when this network issue is general. I loaded card since last night and till this moment I can’t subscribe.
I wanted to do N1,000 subscription and my number is 09058108100. I used the *777# then used the alternate chanel of MENU to 127 and it’s still showing error since yesterday.
@philipsdouglass @GloCare for almost two days I haven’t been able to purchase any data plan, so frustrating
@olorunosebi @GloCare I am unable to load data or buy using *777#, I am getting an error message “SORRY! An error has occurred. Please try again later.” I have tried over and over without success, and I have a virtual meeting/training session to facilitate tonight. Please kindly assist.
I have tried again, it didn’t work. I rebooted the phone and tried again, it didn’t work. See attached screenshot. The timestamp in the image is 8:04am.
@Stephadamu 08155734067. Using *777# and I tried 3k for 10gig and 2500 too but to no avail. I can only recharge data directly from my bank app but unable to use *777#
@81_gore @GloCare I have been trying to subscribe and it keeps telling me an error has occurred, it’s been saying that for more than 9 hours now
@WuishiDike Hello @GloCare, @GloWorld
I can’t subscribe to a data plan.
Always getting this error msg https://t.co/n5fH6d4djs
I’ve tried to subscribe.
Still unable to subscribe.
@samgalaxy957 @GloWorld Hey good morning just woke up this morning got a message of 35 disappeared from my glo line… I’ve been calling customer care but no good results wats going on please? My no: 08052448458
@NectarNicholas @GloCare All these “System Upgrade” that I’ve been continually told since almost 1 whole week now, when will you people be through with it???
@kennyungprof @GloCare pls I’ve been trying to subscribe all day but no avail it keeps declining my request.Pls I need a solution to keep me going online.
Glo was founded on 29 August 2003 by Nigerian businessman Mike Adenuga, employing over 3,500 people worldwide. It has over 45 million subscribers (December 2018), making it the second largest network operator in Nigeria.
In 2011, GLO became the first telecommunication company to build an $800 million high-capacity fibre-optic cable known as Glo-1, a submarine cable from the United Kingdom to Nigeria.
Despite its infrastructure investment claims, subscribers appear persistently dissatisfied with its persistent poor services.