Nigeria’s foremost financial institution, Guarantee Trust Bank Plc has taken the lead in the introduction of three indigenous languages into banking operations using Automated Teller Machines(ATM) across the federation.
The three indigenous languages are Yoruba, Igbo and Hausa in addition to the English language which is in use across banks in Nigeria. With the introduction of the languages, a customer who wishes to use the ATM in any branch of Gtbank is prompted by a software to chose preferred language before commencement of transaction once the debit card is slotted into the machine.
The Gtbank ATMs offer customers easy access to their funds 24 hours every day.
“It allows you to quickly and conveniently carry out 100% of your banking transactions with your debit card, and also enables you to carry out a cardless cash withdrawal”, the bank said.
The features also allows customers to make payments for bills such as electricity bills, Cable TV bills and airtime recharge. It also allows for funds transfer from own account to third party within GTBank or to any other bank’s account in Nigeria. The features also allows for ticket bookings i.e. airline, event, cash withdrawal (both local and International bank cards)balance enquiry, PIN change, update phone Number and register for SMS alert. You can also request a mini statement, cardless withdrawals (PayCode), Link your BVN to your account, hotlist your card and open an account.
The introduction of indigenous landuage has been well received among customers with many saying it will no doubt make ATM banking operations available to those who do not understand the English language but can read and write indigenous languages.
Guaranty Trust Bank plc has business outlays spanning Anglophone and Francophone West Africa, East Africa and Europe. The Bank presently has an Asset Base of over N3.11trillion and employs over 10,000 professionals in Nigeria, Cote D’Ivoire, Gambia, Ghana, Liberia, Kenya, Rwanda, Uganda, Sierra Leone, Tanzania and the United Kingdom.
Established in 1990, on a foundation of excellence, professionalism and best practices, the Bank’s consistent delivery of innovative financial solutions and exceptional customer experiences has enabled it to record year on year growth in clientele base and key financial indices since inception. The Bank’s operation style, staff conduct and service delivery models are built on 8 core principles; Simplicity, Professionalism, Service, Friendliness, Excellence, Trustworthiness, Social Responsibility and Innovation. These Principles are known as The Orange Rules which reflects the Bank’s vibrant Orange corporate colour.
“At GTBank we believe that of far greater importance to us, beyond providing first class service, is the role we play in developing our host communities. Hence, Social Responsibility forms a critical part of the GTBank business model and a significant share of our annual profit is channelled to strategic high impact projects that improve Education, Community Development, the Art and Environment”, Gtbank said online.
The Bank’s achievements over the years has led to numerous accolades in recognition of excellent service delivery, innovation, corporate social responsibility and good corporate governance. In 2016, GTBank received several national and international awards for product and service innovation and sound corporate governance practices, such as: The Best Banking Group by World Finance Magazine, The Most Innovative African Bank by The African Banker Magazine, and The Best Bank in Nigeria and Best Digital Bank in Africa by Euromoney Magazine.
The Bank was also recognised as the 2016 Most Innovative Ai SRI 30 Company at the African Investor Awards and dominated the E-payment space by taking home six awards at the Electronic Payment Incentive Scheme (EPIS) awards organised by the Central Bank of Nigeria (CBN) in conjunction with the Nigeria Inter-bank Settlement System (NIBSS) for the 2016 calendar year.
